Effective Date: 1st March 2026
Clinic Name: Dr JB Aesthetics
Clinic Address: UNTIL, 1 Orchard Street, W1H 6HJ
Contact Email: info@jbaesthetics.com
Contact Telephone: +44 7774 569396

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These Terms and Conditions govern all consultations, treatments, and services provided by Dr JB Aesthetics ('the Clinic', 'we”, 'our', 'us'). By booking an appointment or receiving treatment, you agree to these Terms and Conditions.

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1. ELIGIBILITY FOR TREATMENT

You must be aged 18 years or over to receive treatment at the Clinic.

We reserve the right to request valid photographic identification to verify your age.

We do not treat patients under the age of 18 for cosmetic procedures.

Treatment is provided at the sole clinical discretion of our medical professionals. We reserve the right to refuse treatment if it is deemed clinically inappropriate, unsafe, or not in your best interests.

 

 

2. CONSULTATIONS

Consultation fees are as follows:

• Doctor consultation: £100

• Skin practitioner consultation: £80

Consultation fees are redeemable against treatment or skincare purchases within 3 months. 

Consultation fees are non-refundable.

A consultation does not guarantee treatment. Treatment will only be provided if clinically appropriate and agreed by both practitioner and patient.

 

 

3. PRESCRIPTION-ONLY MEDICINES

Some treatments provided at the Clinic, including botulinum toxin injections, involve the use of Prescription Only Medicines (POMs).

These treatments require:

• A medical consultation

• Clinical assessment

• A valid prescription issued by a qualified prescriber

Prescriptions are issued at the discretion of the prescriber and may not be provided if treatment is not clinically appropriate.

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4. MEDICAL INFORMATION AND CONSENT

You are required to provide complete, accurate, and truthful medical information, including medical history, medications, allergies, and previous treatments.

Failure to disclose relevant medical information may result in increased risk of complications and may invalidate your eligibility for treatment.

You must inform the Clinic of any changes to your health or medications prior to treatment.

Treatment will only be carried out after informed consent has been obtained.

 

 

5. APPOINTMENTS, DEPOSITS, AND CANCELLATIONS

A deposit is required to secure your appointment.

Deposit amount: £100

Deposits are redeemable against treatment.

Deposits are non-refundable if:

• You cancel with less than 48 hours’ notice

• You fail to attend your appointment

• You arrive more than 10 minutes late

Appointments may be rescheduled with more than 48 hours’ notice without loss of deposit.

We reserve the right to reschedule appointments in unforeseen circumstances.

 

 

6. LATE ARRIVALS

If you arrive late, we may not be able to provide your full treatment.

If you arrive more than 10 minutes late, your appointment may be cancelled and your deposit retained.

 

 

7. PAYMENT

Full payment is required at the time of treatment.

We accept:

• Debit cards

• Credit cards

• Cash 

Treatment will not be provided without full payment.

Prices are subject to change without prior notice.

 

 

8. TREATMENT OUTCOMES AND RESULTS

Individual results vary between patients.

We do not guarantee:

• Specific results

• Longevity of results

• That results will meet subjective expectations

Results depend on many individual factors including anatomy, metabolism, lifestyle, and compliance with aftercare.

Fees are charged for the provision of professional services and treatment, not for guaranteed outcomes.

 

 

9. RISKS AND COMPLICATIONS

All medical and aesthetic treatments carry inherent risks and potential complications.

These may include, but are not limited to:

• Bruising

• Swelling

• Redness

• Infection

• Asymmetry

• Migration of product

• Allergic reaction

• Vascular occlusion (in dermal filler treatments)

• Need for corrective treatment, including dissolving filler

By proceeding with treatment, you acknowledge and accept these risks.

You agree to follow all aftercare instructions.

You must contact the Clinic promptly if you experience any unexpected or concerning side effects.

 

 

10. REVIEW APPOINTMENTS

Review appointments may be offered at the discretion of the Clinic.

For botulinum toxin treatments, review appointments are typically conducted 2-3 weeks after treatment.

Adjustments cannot be guaranteed and are subject to clinical assessment.

Review appointments must be attended within the specified timeframe.

 

 

11. REFUND POLICY

Fees charged are for:

• Consultation

• Clinical assessment

• Professional time

• Provision of treatment

• Aftercare support

We do not offer refunds based on dissatisfaction with aesthetic results.

Refunds will not be provided where treatment has been appropriately performed and delivered.

Refunds may be considered only in accordance with UK consumer protection law.

 

 

12. MEDICAL PHOTOGRAPHY

Clinical photographs may be taken before and after treatment for:

• Medical records

• Treatment planning

• Monitoring outcomes

These images form part of your confidential medical record.

Images will not be used for marketing purposes without your separate written consent.

 

 

13. CONFIDENTIALITY AND DATA PROTECTION

We comply with UK GDPR and the Data Protection Act 2018.

Your personal and medical information will be stored securely and used only for legitimate medical and administrative purposes.

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Your data will not be shared with third parties without your consent, unless required by law.

Please refer to our Privacy Policy for full details.

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14. MEDICAL RECORDS RETENTION

Your medical records are stored securely using our encrypted electronic medical records system, Pabau clinic software.

In accordance with UK medical, legal, and regulatory requirements, your medical records will be retained indefinitely to ensure continuity of care, patient safety, and compliance with our professional and legal obligations.

Your records are stored securely and accessed only by authorised personnel. We take all reasonable steps to protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

 

You have the right to request access to your personal data in accordance with applicable data protection laws.

 

 

15. PATIENT CONDUCT

We operate a zero tolerance policy towards abusive, aggressive, or inappropriate behaviour towards staff or other patients.

We reserve the right to refuse treatment and terminate the professional relationship in such circumstances.

 

 

16. COMPLAINTS

If you have a complaint, please contact us as soon as possible:

Email: info@jbaesthetics.com

We will acknowledge complaints within 2 working days. We aim to resolve complaints promptly and fairly.

 

 

17. LIMITATION OF LIABILITY

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability which cannot be excluded under UK law

Otherwise, the Clinic’s liability shall be limited to the value of the treatment provided.

 

 

18. CHANGES TO TERMS AND CONDITIONS

We reserve the right to update these Terms and Conditions at any time.